Shipping policy

Please note there are Royal Mail Strikes on November 30th aswell as December 1st, 9th, 10th, 11th, 14th, 15th, 23rd and the 24th. Therefore you may face a delay in your order being dispatched. This will mainly affect UK orders. It is likely there will be a slower service until the end of the year due number of orders in the postal system and the strikes. We appreciate your patience, we are processing and dispatching orders as fast as possible.

The ETA is for reference only, it may be affected based on local conditions during COVID-19.

For the time being, we have to apologise for any delays in shipping order to the EU. Due to current UK/EU border restrictions, EU customers may experience some shipping delays.

In light of the ongoing COVID-19 pandemic, a situation challenging and uncertain for everyone, we are doing everything we can as a business to prevent any disruption to our services.

However, international tracked and untracked post may be subject to delays or restrictions. These may be caused by changes in transport procedures (e.g. border controls), changes in international transport (e.g. cancellation of previously used flight connections), changes in delivery procedures in the destination country (e.g. quarantine or other protective measures) and more.

Before placing your order, please click here to check that parcels can still be delivered to your location. This is a fast paced and constantly changing situation, so we strongly recommend that you keep an eye out for further updates by the courier services we use, as well as your country’s government.

  • For the latest updates by Royal Mail, please see here.
  • For the latest updates by DPD, please see here.
  • For the latest updates by Deutsche Post please see here. 
  • For the latest updates by DHL please see here.
  • For the latest updates by USPS, please see here.

As for certain countries non-essential shops and businesses are closed, we also advise that -before ordering- you check that you are still able to receive parcels at your shipping address. This will help you avoid unnecessary costs.

Finally please be aware that, according to the information we’ve been provided, people receiving parcels are not at risk of contracting the coronavirus. Based on existing data regarding other coronaviruses, these types of viruses don’t survive long on objects, such as letters or parcels. However, as per the highly publicised guidance, we advise people to wash their hands using soap and hot water after unpacking any newly received parcels.

Please ensure that your address is correct at checkout.

Any failed deliveries will be cancelled.

In the event of any failed delivery, the cost of the item only, will be automatically refunded to the card used at checkout, once it is sent back to our warehouse.

Please check your Junk/Spam for shipping emails (search team@aflete.com)

Delivery Options:

Untracked - Standard delivery without tracking or email/SMS updates. You will only receive one email when your order is dispatched.

Tracked - Tracked delivery service. You will receive a tracking number so that you can follow the status of your order on the courier’s website.

Shipping costs:

Unfortunately due to COVID-19 our international courier partners have consistently upped their price’s as the demand for e-commerce goes up, in a period where there are less flights. Therefore we have had to up our shipping prices to reflect this increase. We will be constantly reviewing this and will look to bring this back down to normal as soon as we can. We thank you in advance for your understanding.

Final shipping fees are calculated at checkout based on weight and location.

UK:

Tracked:

Starting from: £2.99

Europe:

Untracked: Starting from: £3.75

Tracked: Starting from: £8.00

Express: Starting from: £12.00

United States:

Untracked: Starting from: £5.00

Tracked: Starting from: £10.50

Express: Starting from: £16.00

Canada:

Untracked: Starting from: £3.00

Tracked: Starting from: £8.30

Express: Starting from: £19.00

South America:

Untracked: Starting from: £3.75

Tracked: Starting from: £6.85

Express: Starting from: £39.00

Asia:

Untracked: Starting from: £3.00

Tracked: Starting from: £7.30

Express: Starting from: £22.00

Oceania:

Untracked: Starting from: £3.75

Tracked: Starting from: £6.85

Express: Starting from: £29.00

Africa:

Untracked: Starting from: £3.50

Tracked: Starting from: £9.30

Express: Starting from: £29.00

Tracked Deliveries

Service used in the UK - Royal Mail > https://www.royalmail.com/track-your-item#/

Service used for International deliveries - Deutsch Post https://www.aftership.com/couriers/deutsch-post

Service used for heavy items / large orders - DPD http://www.dpd.co.uk/service/

If you are based outside of UK your delivery is passed on to your local delivery service by Deutsch Post, see below for which service is used in your Country:

For other countries please check with your local postal service.

BREXIT (The UK Leaving the European Union) – Consequences for European Customers

As our goods are shipped from the UK, and the UK has now left the European Union, there may now be additional charges to pay on delivery of your goods. Please read and note the below.

VAT

VAT will now be payable in EU countries where the customer resides – rates vary from country to country but average 20%. VAT will be payable on delivery of the parcel in the local country. The customer will have an invoice attached to the shipment for payment.

To find the VAT rate in your local country please use this link –

https://europa.eu/youreurope/business/taxation/vat/vat-rules-rates/index_en.htm

Duty and Tariffs

When ordering internationally you may have to pay import duty depending on what you’ve ordered and its declared value.

Import duty is a tax that may be imposed by your country’s government on goods from other countries, so unfortunately this is not something we can control.

When sending parcels to the EU from the UK, Duty is only payable for any orders over €150 in value. Duty may apply to restricted goods, including alcohol, tobacco, etc.

Duty will be based on the type and material of each good, and the location the customer resides in. The customer will have an invoice attached to the shipment for payment.

Please use this website to look up potential payable duty charges https://www.check-duties-customs-exporting-goods.service.gov.uk/selectdest?_ga=2.24855993.2043019202.1611132980-1190965269.1588795992

It is not guaranteed that there will be a duty charge, its dependant on each shipment and each customs official around the world.

Problems in receiving your order?

Where is my order or has it been dispatched?

Please check the email account used to purchase your item/s to find the dispatch confirmation email.

If you can’t find your email, try the following:

  1. Check your junk/ spam folders
  2. Search your email for team@aflete.com, your order number, name of items purchased.

Why is my item taking longer than specified?

All deliveries are handled by our chosen courier service. Therefore we cannot give you a specific answer, however the following situations can sometimes cause deliveries to take a little longer.

  1. Busy courier service depots can sometimes get so busy that parcels at delayed whilst they wait to be scanned and processed.
  2. If you are located a long distance from the depot it can take an extra 1-2 days for items to be delivered. The further you are, the longer it takes by road.
  3. International orders can face delays whilst being checked at customs, then passed to different facilities before they make it to your address.

My order has been dispatched and not arrived?

If your order has not arrived, please check with your neighbours and your local post office/ depot. Your courier may have forgotten to leave a missed delivery card.

My tracking number is not working or saying pending?

Tracking numbers are dealt with by the courier company. Your tracking number may take a while to update.

Please call the courier company if the problem persists, we have no control over delivery once the package has left our warehouse.

If you are based outside of the U.K. your delivery is passed on to your local delivery service such as USA>USPS.

Delivery Updates

You will be able to see the status on the tracking number.

Each country and courier company provide different levels of tracking, so you may not be able to see step-by-step delivery updates.

If you have any other questions, please check FAQ